Working papers
Working papers
Shaping the Influencers: The Role of Multi-Channel Networks (with Xiaojie Li)
[Draft] Revise & Resubmit at Journal of Marketing Research
2. Store Visits, Locations, and Customer Perceptions: Market Structure Analysis with Customer Trajectories in Shopping Malls (with Dai Yao)
[Draft] Reject & Resubmit at Marketing Science
3. Time Cost Illusions: Under-engagement in Online Education (with Jingcun Cao, Zengxiang Chen, Yufeng Huang)
Consumers often purchase online courses but fail to engage. We show that marketing messages—which downplay the true time cost of learning—contribute to this purchase–usage gap. We develop a structural model of purchase, usage, and learning to quantify the welfare impact and assess how alternative platform designs might mitigate this inefficiency.